Policies
Privacy policy (concise)
We put your privacy first. This is a short version of our key points.
What we collect: Your chat messages and account details (like your email and name).
How we use it: To answer your questions and improve the service. We never sell your data.
Where we store it: In the UK, in line with UK GDPR.
How long we keep it:
- Chat history: we delete it 90 days after your last message in that conversation.
- Support memories (so the bot remembers your situation): we keep these while your account is active.
- Safeguarding records: we keep these as long as the law requires.
- Inactive accounts: we delete them after 12 months with no activity (we give you 30 days' notice first).
- Database backups: these expire after 30 days.
Your control: You can ask us to delete your conversations, support memories, and account data at any time. The law may prevent us from deleting safeguarding records (UK GDPR Article 17(3)(d)).
Security: We encrypt your conversations when they are sent and when they are stored.
Sharing with an advocate:
If you ask for specialist advocate support, we may share your conversation history, child profile, and uploaded documents with your advocate. We only do this with your clear consent.
- You can withdraw consent at any time. If you do, we stop sharing straight away.
- We delete advocate data 30 days after the case closes (or after you withdraw), unless the law says we must keep it longer.
- If there is a safeguarding concern, we may report it to the authorities whether or not you have given consent, in line with Working Together to Safeguard Children 2023.