Trust & privacy
Built to be safe, honest, and transparent
We're upfront about what SpektraBot can and can't do, how we protect your data, and when to talk to a human expert.
Privacy first
We keep your conversations secure and never sell them. You choose how long we keep your data and can ask us to delete it.
Grounded answers
SpektraBot references UK SEND law and guidance. It tells you when to double-check with a professional.
Clear boundaries
For legal appeals or safeguarding concerns, we point you to human experts and crisis lines.
Data practices
What we collect
- •Account information (email, name)
- •Conversation history with SpektraBot
- •Folder documents you create
- •Reminder settings and preferences
How we protect it
- •Timed deletion - we delete conversations 90 days after your last message; support memories stay while your account is active
- •UK hosted - all data stored in the UK
- •Right to delete - ask us to delete your data at any time
- •Data export - ask for a copy of your data in a format you can take elsewhere
- •Checked against NHS standards - we chose our AI provider after checking it against NHS data handling and UK GDPR rules
We never sell your data. We don't use it to train AI models. We chose our AI provider after checking it met UK GDPR rules and NHS data handling standards. See our privacy policy for full details.
AI disclosure
How SpektraBot works
- •Powered by an AI model we checked against UK GDPR and NHS data handling rules
- •Looks up information from a carefully chosen library of SEND guidance
- •References the SEND Code of Practice 2015 and publicly available local authority information
- •All chat responses are labelled as AI-generated
Limitations
- ⚠SpektraBot is not a legal advisor
- ⚠It cannot access your child's individual records or EHCP
- ⚠It may sometimes give wrong or incomplete information
- ⚠It does not replace professional support from SENDIASS, IPSEA, or qualified solicitors
How we evaluate accuracy
We test SpektraBot regularly using a wide range of real SEND questions from different perspectives. We check that it correctly refers to your rights, cites the right sources, and stays safe. We use the results to improve SpektraBot's answers over time.
Report an error
If SpektraBot gives you incorrect information, please let us know at support@spektrabot.co.uk. Your feedback directly improves the system.
Accessibility
What we test
- •Automated accessibility scans (WCAG 2.2 AA) on every public page
- •Colour contrast checks so text is easy to read
- •Keyboard navigation so you can use the site without a mouse
- •Correct labels on forms and buttons for screen readers
- •Reduced animation for people who find movement uncomfortable
What we acknowledge
- ⚠Automated tools only catch some accessibility issues, not all
- ⚠We also test by hand, but we have not yet had an independent audit
- ⚠We test with VoiceOver (macOS) but have not yet tested with all screen readers
We welcome feedback on accessibility issues. Please contact support@spektrabot.co.uk.
When to seek professional help
For legal strategy, appeals, or safeguarding concerns, please consult a qualified professional. SpektraBot will remind you when a situation needs human advice.
Specialist SEND support is available from IPSEA, your local SENDIASS, and Contact.
Crisis support (UK)
- Crisis Text Line (Shout): Text "SHOUT" to 85258
- Samaritans: 116 123 (24/7)
- Childline: 0800 1111 (for young people)
- Emergency: If in immediate danger, call 999.
Who is behind SpektraBot?
SpektraBot is built by a community interest company and supported by the UK's innovation agency.
Spectrum Dynamics CIC