Policies

Terms of Service

Last updated: December 2024

1. About SpektraBot

SpektraBot is an AI-powered information and guidance service for UK Special Educational Needs and Disabilities (SEND). It is provided by Spectrum Dynamics CIC, a Community Interest Company registered in England and Wales.

2. Service Purpose and Limitations

Information only: SpektraBot provides general information about UK SEND law, processes, and strategies. It is not a substitute for professional legal, medical, or educational advice.

No professional relationship: Using SpektraBot does not create a client, patient, or professional relationship with Spectrum Dynamics CIC or any individual.

AI limitations: SpektraBot uses artificial intelligence which may occasionally produce inaccurate, incomplete, or outdated information. Always verify important information with official sources or qualified professionals.

UK focus: Information is specific to England and Wales SEND law. Scottish and Northern Irish systems may differ significantly.

3. Your Responsibilities

By using SpektraBot, you agree to:

  • Provide accurate information when seeking guidance
  • Verify critical decisions with appropriate professionals
  • Not misuse the service or attempt to circumvent safety measures
  • Not share conversations containing third-party personal data without consent
  • Comply with UK law when using information provided

4. Content and Accuracy

We strive to provide accurate, up-to-date information based on current UK SEND legislation, including the Children and Families Act 2014 and SEND Code of Practice 2015.

However, we make no warranties that content is complete, current, or suitable for your specific circumstances. Laws, regulations, and local authority practices change frequently.

5. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your data.

We comply with UK GDPR and the Data Protection Act 2018. Conversations are encrypted and retained for 90 days before automatic deletion.

6. Intellectual Property

SpektraBot, including its design, content, and underlying technology, is owned by Spectrum Dynamics CIC. You may use information for personal, non-commercial purposes.

Government legislation and guidance referenced is Crown copyright. Links to third-party resources are provided for convenience and do not imply endorsement.

7. Limitation of Liability

To the fullest extent permitted by law, Spectrum Dynamics CIC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of SpektraBot.

This includes, but is not limited to, losses arising from decisions made based on information provided, missed deadlines for SEND processes, or adverse outcomes in tribunal proceedings.

Nothing in these terms excludes liability for death, personal injury, or fraud caused by our negligence.

8. Service Availability

We aim to maintain continuous service availability but do not guarantee uninterrupted access. We may suspend service for maintenance, updates, or unforeseen circumstances without prior notice.

9. Changes to Terms

We may update these terms from time to time. Continued use of SpektraBot after changes indicates acceptance of the revised terms. We will notify registered users of significant changes.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have questions about these terms, please contact us at:

Spectrum Dynamics CIC
Email: contact@spektrabot.co.uk

By using SpektraBot, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.